Return & Refund Policy

Returns, Exchanges & Order Cancellations

At RHFORGE, your satisfaction matters to us.

We are committed to offering distinctive apparel, reliable service, and a straightforward shopping experience. We carefully review our products and orders to help ensure that your purchase meets your expectations.

We offer a 30-day return policy for eligible non-personalized products. If you receive an incorrect, damaged, or defective item, our customer service team is here to assist you.

Please review the following policy carefully before requesting a cancellation, exchange, return, or refund.

I. Order Cancellations

We encourage customers to review their order information carefully before completing checkout.

Please double-check the following details:

  • Product size and color

  • Product style and quantity

  • Recipient's full name

  • Shipping address

  • Email address and contact information

Once an order is placed, we begin preparing it for processing and fulfillment. As a result, changes and cancellations may not always be possible.

If you need to cancel an order, please contact us as soon as possible at:

Email: support@rhforge.com

Cancellation Conditions

  1. Within 12 Hours: Cancellation requests submitted within 12 hours of placing an order may be accepted without a cancellation processing fee, provided the order has not been shipped.

  2. After 12 Hours: For cancellation requests submitted more than 12 hours after an order is placed, a processing fee of 20% of the order value may be deducted from the refund where permitted by applicable law.

  3. After 3 Days: Cancellation requests submitted more than 3 days after an order is placed will not be accepted, except where required by applicable law.

  4. After Shipment: Once an order has been shipped, it can no longer be canceled. Customers may request a return after delivery in accordance with our return policy.

We recommend contacting our support team immediately if you notice an error in your order.

II. Order Changes & Exchanges Before Shipment

If you accidentally selected the wrong size, color, or product style, please contact our customer service team within 12 hours of placing your order.

Email: support@rhforge.com

Please provide your order number and the changes you would like to make.

Our team will normally review your request within 24 hours.

We will do our best to accommodate your request before your order enters processing or shipment.

Please note:

  • Order modifications are subject to product availability and fulfillment status.

  • If the replacement item has a higher price, you may be required to pay the difference.

  • If the replacement item has a lower price, the applicable price difference may be refunded.

  • Once an order has entered processing or shipment, changes may no longer be possible.

For smoother processing, we recommend selecting replacement products of similar value whenever possible.

III. 30-Day Return Policy

We want you to feel confident when shopping with RHFORGE.

If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.

To initiate a return, please contact our customer support team at:

Email: support@rhforge.com

Our team will review your request and provide the appropriate return instructions.

Return Eligibility Requirements

To qualify for a return, the following conditions generally apply:

  1. Return Window

    You must contact us within 30 days of receiving your order. Requests made after this period may not be accepted, except where required by applicable law.

  2. Original Product Condition

    Returned items must be:

    • Unused

    • Unworn

    • Unwashed

    • Unaltered

    • Free from damage caused after delivery

    • In their original condition

    • Returned with original packaging where applicable

  3. Return Authorization

    All returns must be requested through our customer service team before shipment.

    Please do not send products back without contacting us first.

    Return addresses may vary depending on your location and order.

  4. Personalized Products

    Customized or personalized products are generally not eligible for change-of-mind returns or exchanges.

    However, if a personalized item arrives damaged, defective, or incorrect due to our error, please contact us for assistance. Your applicable statutory rights are not affected.

  5. Product Inspection

    Returned products will be inspected after they arrive at the designated return facility.

    Refunds will be processed once the returned items have been received, inspected, and approved.

IV. How to Request a Return or Exchange

Step 1 — Contact Customer Support

Email us at:

support@rhforge.com

Please include the following information:

  • Order number

  • Customer name

  • Email address used for the order

  • Product name

  • Size and color

  • Reason for the return or exchange

  • Clear photos or videos if the product is defective, damaged, or incorrect

Providing complete information helps us review your request more efficiently.

Step 2 — Receive Return Instructions

Our customer service team aims to respond to return requests within 24 hours on business days.

After reviewing your request, we will provide the appropriate instructions and return address if your return is approved.

Where applicable, we may issue a Return Merchandise Authorization (RMA).

Important: Do not return items to the shipping address shown on the original package or packing slip unless our customer service team specifically confirms that address.

Step 3 — Prepare and Ship Your Return

Once your return is approved:

  • Pack your item securely, preferably in its original packaging.

  • Follow the return instructions provided by our support team.

  • Ship the package to the designated return address.

  • Retain your tracking information and shipping receipt.

We strongly recommend using a trackable shipping service.

We cannot guarantee the processing of packages sent to an unauthorized or incorrect return address.

Step 4 — Inspection and Refund

After receiving your returned package, our team will inspect the item and verify that it meets our return conditions.

Once approved, your refund will be issued to your original payment method unless otherwise agreed or required by law.

If you requested an exchange, our team will provide the applicable exchange arrangements.

V. Refund Processing Time

Once your returned item has been received, inspected, and approved, we will initiate your refund.

Estimated time for funds to appear after a refund has been issued:

  • Credit/Debit Cards: Approximately 7–14 business days.

  • PayPal: Generally within 48 hours.

  • Other Payment Methods: Processing times may vary depending on the payment provider.

Please note that the exact refund timeframe depends on your bank or payment provider.

During busy periods or holidays, additional processing time may be required.

If you have not received your refund within the expected timeframe, please contact us at support@rhforge.com.

VI. Return Shipping Costs

1. When RHFORGE Covers Return Shipping

We will cover reasonable return shipping costs for approved returns when the issue is caused by our fulfillment error or a verified product defect.

Examples include:

  • Receiving the wrong product

  • Receiving the wrong size due to our fulfillment error

  • Receiving the wrong color due to our fulfillment error

  • Verified manufacturing defects

  • Significant damage during transit

  • Missing or incorrect items caused by a fulfillment error

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us verify the issue, provide clear photos or videos showing the problem.

Our customer service team will review the information and provide an appropriate solution.

If a replacement shipment is required because of our error, RHFORGE will cover the additional shipping cost.

2. When Customers Cover Return Shipping

Customers are generally responsible for return shipping costs when returning an eligible product for personal reasons, including:

  • Ordering the wrong size

  • Choosing the wrong color or style

  • Changing your mind

  • No longer wanting the product

  • Personal preferences regarding fabric texture or thickness

  • Personal preferences regarding fit or appearance

  • General dissatisfaction unrelated to a verified product defect

These circumstances are not automatically considered product quality defects.

Original shipping fees and return shipping fees are generally non-refundable unless otherwise required by applicable law.

We recommend reviewing our product descriptions and size charts before ordering.

VII. Items Not Eligible for Return or Exchange

The following items may not qualify for returns or exchanges:

  • Products that have been worn or washed

  • Products that have been altered or modified after delivery

  • Products damaged by improper use or care

  • Items showing significant signs of use

  • Products with noticeable perfume, smoke, body odor, or other odors

  • Personalized or custom-made products returned for change-of-mind reasons

  • Products returned outside the eligible return window

  • Products sent back without required return authorization

  • Packages returned using Cash on Delivery (COD)

Please note: We do not accept COD return packages.

These exclusions do not limit any non-excludable rights you may have under applicable consumer protection laws.

VIII. Damaged, Defective, or Incorrect Items

We understand how disappointing it can be to receive an item that is damaged or not what you ordered.

If this happens, please contact us at:

support@rhforge.com

Include your order number, a description of the issue, and clear photos or videos when available.

Our team will review your request and work with you to determine an appropriate resolution, which may include:

  • A replacement item

  • An exchange

  • A refund

  • Another suitable solution where agreed

If the issue is confirmed to have resulted from our error, we will cover the reasonable costs associated with the approved resolution.

Products damaged through misuse, improper washing, accidental damage after delivery, or normal wear and tear may not qualify as manufacturing defects.

IX. International Returns

RHFORGE serves customers in different countries and regions.

For international returns, please contact our customer service team before shipping any package.

We will provide the appropriate return address and shipping instructions based on your order.

When appropriate and consistent with customs requirements, return shipments should be identified as "Returned Goods" or "Return Item."

Customers may be responsible for applicable customs duties, taxes, or other charges resulting from incorrectly declared or unauthorized shipments.

Please ensure all customs declarations are accurate and comply with applicable regulations.

X. Important Return Information

To ensure a smooth return process, please remember:

  • Contact our support team before returning any products.

  • Do not send returns to an unconfirmed address.

  • Include your order number when contacting us.

  • Keep your return tracking information.

  • Follow the instructions provided by our customer service team.

  • Returns will be reviewed in accordance with the eligibility requirements outlined above.

If a returned product shows signs of use, alteration, or damage, we may decline the return or make a reasonable deduction for loss in value where permitted by applicable law.

Refunds will normally be issued to the original payment method.

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived.

XI. Contact Us

If you have any questions about order cancellations, exchanges, returns, or refunds, our customer support team is here to help.

RHFORGE Customer Support

Email: support@rhforge.com

Customer Service Hours:

Monday – Friday, 9:00 AM – 8:00 PM

During business hours, we aim to respond to inquiries as quickly as possible, typically within a few hours.

Messages received outside business hours, on weekends, or on holidays will generally be answered on the next business day.

We appreciate your patience and thank you for shopping with RHFORGE.

WEAR YOUR STORY. WEAR RHFORGE.