Terms & Conditions

Welcome to RHFORGE

Welcome to RHFORGE. These Terms & Conditions govern your access to and use of our website, products, services, and purchases made through our online store.

By accessing our website, browsing our products, or placing an order with RHFORGE, you agree to these Terms & Conditions, subject to applicable law.

Please read these terms carefully before using our website or making a purchase.

1. General Terms

These Terms & Conditions establish the rules governing your use of the RHFORGE website and purchases made through our online store.

Together with our applicable store policies, they form the agreement between you and RHFORGE regarding your purchases and use of our services.

Any modification or additional agreement must be confirmed in writing by an authorized representative of RHFORGE.

If any provision of these Terms & Conditions is determined to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue to apply to the extent permitted by law.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

2. Order Acceptance

All orders placed through RHFORGE are subject to product availability, successful payment authorization, and order verification.

We reserve the right to decline, cancel, or limit an order for legitimate reasons, including:

  • Incorrect product pricing or information

  • Suspected fraudulent activity

  • Payment authorization failures

  • Product unavailability

  • Incorrect or incomplete customer information

  • Other circumstances that prevent us from fulfilling an order

Receiving an order confirmation does not necessarily mean that your order has been fully processed or shipped.

If we are unable to fulfill your order, we will contact you when appropriate and arrange any applicable refund for amounts already paid.

3. Product Pricing

All prices displayed on the RHFORGE website are subject to change without prior notice.

We make reasonable efforts to ensure that product prices, descriptions, and promotional information are accurate and up to date.

However, occasional pricing errors or technical inaccuracies may occur.

If a product is listed at an incorrect price, RHFORGE may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order, subject to applicable law.

Discount codes, promotional offers, and special pricing may be subject to additional conditions, exclusions, or expiration dates.

The final amount payable will be displayed during checkout before your order is submitted.

4. Shipping & Delivery

RHFORGE works with shipping and logistics providers to deliver orders to customers.

Unless otherwise specified, we will select an appropriate shipping carrier and delivery method based on your location, order details, and available services.

Estimated shipping and delivery times are provided for reference and may vary depending on destination, shipping conditions, and other circumstances.

Delivery may be affected by events beyond our reasonable control, including:

  • Shipping carrier delays

  • Customs clearance procedures

  • Severe weather conditions

  • Public holidays

  • Incorrect or incomplete shipping information

  • Natural disasters

  • Transportation disruptions

  • Other unforeseen circumstances

We will make reasonable efforts to assist customers experiencing delivery issues.

For more information about order processing, shipping fees, and estimated delivery times, please refer to our Shipping Information policy.

5. Payment Terms

All purchases must be completed using a payment method available through our website checkout.

Customers are responsible for providing accurate and complete billing and payment information.

RHFORGE may request additional information or verification when reasonably necessary to confirm payment security or prevent fraudulent activity.

If a payment cannot be authorized, is declined, or is subsequently reversed, we may suspend processing or cancel the affected order.

Customers remain responsible for valid outstanding payments associated with their purchases.

For additional information about available payment methods, please review our Payment Methods page.

6. Taxes, Customs & Import Duties

Depending on your shipping destination, your order may be subject to taxes, customs duties, import fees, or other charges imposed by local authorities.

Unless otherwise stated during checkout, product prices may not include all applicable import-related charges.

International customers may be responsible for:

  • Import duties

  • Customs processing fees

  • Local taxes

  • Value-added tax (VAT), where applicable

  • Other legally required import or clearance charges

These fees are generally determined by the destination country's regulations and may be outside RHFORGE's control.

Customers are responsible for complying with applicable customs and import requirements.

Nothing in this section changes any tax or fee obligations that applicable law places on RHFORGE.

7. Delivery, Risk & Loss

Once an order is handed over to the shipping carrier, transportation and delivery will be handled according to the carrier's procedures and applicable shipping arrangements.

If your package arrives damaged, is missing, or appears to have been delivered incorrectly, please contact our customer service team as soon as possible.

We may request supporting information, including:

  • Order number

  • Clear photos or videos of the affected products

  • Images of the shipping package

  • Shipping labels

  • Tracking information

  • Relevant carrier documentation

To help us investigate delivery-related issues efficiently, we recommend reporting missing items, incorrect products, or shipping damage within 14 days of receiving your order.

This reporting recommendation does not reduce your rights under our Return & Refund Policy or applicable consumer protection laws.

Responsibility for loss or damage during delivery will be determined according to applicable law and the circumstances of the shipment.

8. Collection Costs

Customers are responsible for completing valid payments associated with their orders.

If a customer fails to pay a legally owed amount and formal collection or legal proceedings become necessary, RHFORGE may seek recovery of reasonable collection expenses, legal fees, or related costs where permitted by applicable law.

Any such charges will be subject to relevant legal requirements.

9. Product Use & Care

RHFORGE offers apparel and related products intended for appropriate everyday use.

Customers are responsible for following applicable product care instructions and using purchased items reasonably.

RHFORGE is not responsible for damage or loss caused by circumstances such as:

  • Improper product use

  • Failure to follow washing or care instructions

  • Unauthorized product alterations

  • Accidental damage after delivery

  • Use of a product for an unintended purpose

We recommend reviewing the care instructions provided with your purchased products to help maintain their appearance and condition.

Nothing in this section excludes responsibility for defective products or other liabilities that cannot legally be limited.

10. Limitation of Liability

To the maximum extent permitted by applicable law, RHFORGE will not be responsible for indirect, incidental, special, or consequential losses arising from the purchase, delivery, handling, or use of our products.

Where RHFORGE is legally responsible for a product-related issue, an appropriate remedy may include:

  • Replacement of the affected product

  • Repair, where appropriate

  • Partial or full refund

  • Store credit where agreed with the customer

The appropriate resolution will depend on the circumstances, our applicable policies, and relevant consumer protection laws.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

11. Product Information & Size Selection

We aim to provide clear and accurate descriptions, images, measurements, and product information.

Before placing an order, customers should carefully review:

  • Product descriptions

  • Available sizes

  • Size charts and measurements

  • Product colors

  • Materials and product details

  • Quantity and selected variations

Please note that actual product colors may appear slightly different from website images because of factors such as:

  • Computer or mobile screen settings

  • Display brightness

  • Lighting conditions

  • Product photography

  • Individual device color settings

Minor visual differences do not necessarily indicate a product defect.

Customers are encouraged to review size information carefully before purchasing.

Returns or exchanges resulting from incorrect size selection, personal preference, or changes of mind are subject to our Return & Refund Policy and applicable law.

12. Compliance With Applicable Laws

RHFORGE aims to conduct its business in accordance with applicable laws and regulations.

Customers agree to use our website and purchase products only for lawful purposes.

Customers are responsible for ensuring that their use of purchased products complies with laws and regulations applicable in their location.

We reserve the right to decline transactions or restrict activities that violate applicable legal requirements.

13. Email Communications

When you place an order, create an account, subscribe to our newsletter, or otherwise provide your consent where required, RHFORGE may send you communications related to our products and services.

These communications may include:

  • Order confirmations

  • Payment notifications

  • Shipping and delivery updates

  • Return and refund notifications

  • Customer service messages

  • New product announcements

  • Promotional offers

  • Special discounts

  • Website and service updates

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our marketing communications.

Please note that necessary transactional emails relating to orders, payments, shipping, returns, or account-related matters may still be sent.

For information about how personal information is collected and processed, please refer to our Privacy Policy.

14. Shipping & Return Charges

RHFORGE aims to maintain clear and transparent shipping and return policies.

Customers will not be charged duplicate shipping fees for the same shipment.

Responsibility for return shipping costs depends on the reason for the return.

Returns Caused by Our Error

For approved returns involving verified product defects, incorrect items, fulfillment errors, or significant shipping damage, RHFORGE will cover reasonable return shipping costs in accordance with our Return & Refund Policy.

Returns for Personal Reasons

Customers may be responsible for return shipping costs when requesting a return due to:

  • Incorrect size selection

  • Change of mind

  • Personal style preference

  • Personal expectations regarding fit or appearance

  • Other reasons unrelated to a verified product defect or fulfillment error

We do not charge a separate restocking fee for eligible returns unless otherwise clearly disclosed and permitted by applicable law.

For complete eligibility requirements, refund conditions, and return procedures, please review our Return & Refund Policy.

15. Delivery Issues Caused by Customer Information

Customers are responsible for providing accurate, complete, and current shipping information when placing an order.

RHFORGE may not be responsible for unsuccessful deliveries caused by circumstances within the customer's control, including:

  • Incorrect or incomplete shipping addresses

  • Incorrect contact telephone numbers

  • Failure to provide necessary delivery information

  • Failure to complete required customs procedures

  • Failure to pay applicable import duties

  • Failure to collect a package within the carrier's designated collection period

  • Customer authorization to leave a package unattended

  • Customer authorization to deliver a package to a neighbor, reception area, or other designated location

If a package is marked as successfully delivered to a location authorized by the customer, please contact our support team if you believe the package is missing.

We will review the available delivery information and assist where reasonably possible.

If an order is returned, abandoned, or destroyed due to incorrect customer information or failure to complete required customs procedures, refund eligibility will be determined in accordance with our applicable policies and relevant law.

16. Discounts & Promotional Offers

RHFORGE may periodically offer promotional discounts, special pricing, limited-time sales, and other shopping incentives.

Unless otherwise specified:

  • Only one promotional discount code may be used per order.

  • Discount codes generally cannot be combined with other offers.

  • Some products or collections may be excluded from promotions.

  • Promotional offers may have expiration dates.

  • Discounts may be subject to additional eligibility conditions.

We reserve the right to modify, suspend, or discontinue promotional offers at any time, subject to applicable law and any commitments already made to customers.

Promotional terms displayed at the time of purchase will apply to the relevant order.

17. Intellectual Property Rights

All content displayed on the RHFORGE website, including but not limited to:

  • Brand names and logos

  • Product photographs

  • Original artwork and illustrations

  • Graphic designs

  • Website text and descriptions

  • Visual elements

  • Website layouts

  • Marketing materials

  • Other brand-related content

is owned by RHFORGE or its respective licensors, unless otherwise indicated.

Such materials may be protected by applicable copyright, trademark, and other intellectual property laws.

Without appropriate authorization, users may not reproduce, distribute, modify, sell, or commercially exploit protected website content.

Unauthorized commercial use of our intellectual property may result in appropriate legal action.

18. Website Use & Security

By using the RHFORGE website, you agree to use our services responsibly and for lawful purposes.

You must not engage in activities that could damage, interrupt, or compromise our website or services.

Prohibited activities include:

  • Attempting unauthorized access to restricted systems

  • Interfering with website security

  • Distributing malicious software or harmful code

  • Attempting fraudulent transactions

  • Collecting customer information without authorization

  • Using automated tools in ways that disrupt website operations

  • Misusing website content or services

  • Engaging in unlawful activities through our website

RHFORGE reserves the right to restrict or suspend access when we reasonably determine that website misuse or unlawful activity has occurred, subject to applicable law.

We may also take appropriate steps to protect our customers, website, and business operations.

19. Changes to These Terms & Conditions

RHFORGE may update or revise these Terms & Conditions periodically to reflect changes in our services, business practices, or applicable legal requirements.

Revised terms will be published on our website.

Unless otherwise stated, changes will become effective when the updated version is posted, subject to applicable law.

We encourage customers to review this page periodically.

Continued use of our website after updated terms take effect may constitute acceptance of those changes where permitted by law.

Changes will not retroactively remove rights or alter existing contractual obligations where prohibited by applicable law.

20. Contact Us

If you have questions about these Terms & Conditions, an existing order, our products, or any of our store policies, please contact our customer support team.

RHFORGE Customer Support

Email: support@rhforge.com

Customer Service Hours:

Monday – Friday, 9:00 AM – 8:00 PM

During business hours, we aim to respond to inquiries as quickly as possible, typically within a few hours.

Messages received outside business hours, on weekends, or during holidays will normally be answered on the next business day.

Company: Shenzhen City Xiangsu Technology Co., Ltd.

Thank you for choosing RHFORGE.

We appreciate your trust and look forward to providing you with a reliable and enjoyable shopping experience.

WEAR YOUR STORY. WEAR RHFORGE.