Shipping Information

Shipping & Delivery at RHFORGE

At RHFORGE, we are committed to providing a smooth, reliable, and convenient shopping experience from the moment you place your order until it arrives at your doorstep.

We work with shipping and logistics partners to process and deliver your purchases as efficiently as possible.

Delivery times may vary depending on your location, product availability, shipping carrier conditions, and order volume.

Enjoy FREE Standard Shipping on Orders Over US$70!

We currently ship to the 48 contiguous United States, excluding Alaska and Hawaii, as well as selected international destinations.

Please review the following shipping information before placing your order.

1. Order Processing Time

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

Standard Processing Time: 1–3 Business Days

Processing includes order verification, preparation, quality checks, and packaging.

Please note:

  • Orders are generally processed on business days, excluding weekends and public holidays.

  • Processing may take longer during peak shopping seasons, promotional events, or holidays.

  • Certain items may require additional preparation time depending on product availability.

  • If an unexpected delay occurs, we will make reasonable efforts to notify you by email.

Processing time is separate from shipping time.

2. Estimated Shipping & Delivery Time

The total estimated delivery time includes both order processing and transportation.

Total Delivery Time = Processing Time + Shipping Time

Shipping Stage Estimated Time
Order Processing 1–3 business days
Standard Shipping 6–10 business days
Total Estimated Delivery 7–13 business days

Shipping time begins when your package is dispatched, not when the order is originally placed.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our reasonable control, including:

  • Shipping carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • High shipping volumes

  • Other unforeseen circumstances

We appreciate your patience if your shipment experiences an unexpected delay.

3. Shipping Rates & Options

RHFORGE offers convenient shipping options for eligible destinations.

Free Standard Shipping

FREE Standard Shipping on Orders Over US$69

Orders with a qualifying merchandise subtotal greater than US$69 are eligible for complimentary standard shipping.

For orders that do not qualify for free shipping, the applicable shipping fee will be displayed at checkout.

Express Shipping

Express Shipping may be available for selected destinations at an additional cost.

Where offered, available shipping methods, estimated delivery times, and applicable charges will be displayed during checkout.

Express Shipping availability may vary depending on your location and the items ordered.

International Shipping

We ship to selected international destinations.

Shipping availability, fees, and delivery estimates may vary by country and will be determined during checkout.

Customers are responsible for ensuring that the destination address is accurate and complete.

4. Shipping Address Requirements

To help ensure successful delivery, please provide complete and accurate shipping information during checkout.

Your shipping details should include:

  • Full recipient name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State or province

  • Country

  • ZIP or postal code

  • Valid contact telephone number

For international or express shipments, please provide address information in English when required by the shipping carrier.

Incomplete or inaccurate details may result in delays, unsuccessful delivery attempts, or returned packages.

5. Incorrect or Incomplete Shipping Addresses

Please carefully verify your shipping address before submitting your order.

If you discover an error after placing your order, contact us immediately at:

support@rhforge.com

If your order has not been shipped, we will make reasonable efforts to update the shipping information.

However, changes cannot be guaranteed once order processing has begun.

After Shipment

Once a package has been shipped, RHFORGE may not be able to modify the delivery address.

If an order is delivered incorrectly because the customer provided inaccurate or incomplete shipping information, we cannot guarantee a free replacement or refund.

If you request a delivery address change, redirection, or forwarding directly through the shipping carrier, RHFORGE may not be responsible for loss or delivery problems resulting from that request, to the extent permitted by applicable law.

If your package cannot be delivered, please contact the shipping carrier using the tracking information provided.

Our customer support team can also assist you in reviewing the available shipment details.

6. Order Confirmation

After successfully placing your order, you will receive an Order Confirmation Email at the email address provided during checkout.

Your confirmation email will generally include:

  • Order number

  • Purchased products

  • Selected sizes and quantities

  • Billing information

  • Shipping address

  • Order total

  • Other relevant order details

Please review the information carefully.

If you notice an error, contact our support team as soon as possible.

We begin preparing orders shortly after confirmation, so changes and cancellations may not always be possible.

For information about cancellations, please review our Return & Refund Policy.

7. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email.

This email may include:

  • Tracking number

  • Shipping carrier information

  • Tracking link

  • Shipment details

  • Information about the items included in your package

You can also check your delivery progress through our Track Order page.

Tracking Updates

Please allow up to 48 hours or longer in some cases for tracking information to become available after your package has been dispatched.

Tracking updates depend on the shipping carrier and may not appear immediately.

If your order contains multiple items, they may occasionally be shipped separately.

In that case, you may receive more than one shipping confirmation email and tracking number.

If you entered an incorrect email address when placing your order, please contact our customer support team.

8. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Potential causes include:

  • High seasonal shipping demand

  • Customs inspections

  • Weather disruptions

  • Carrier transportation delays

  • Holidays

  • Unexpected logistics issues

If your package has not arrived within the estimated delivery period, please contact us at:

support@rhforge.com

Include your order number so our team can help review the tracking information and shipment status.

We will make reasonable efforts to assist you and coordinate with the shipping provider where appropriate.

9. Customs, Duties & Import Taxes

For international orders, the destination country's customs authority may impose additional charges.

These may include:

  • Import duties

  • Customs clearance fees

  • Value-added tax (VAT)

  • Local sales or import taxes

  • Other applicable government charges

Unless specifically stated during checkout, these charges are not included in the listed product price or shipping fee.

Customers are generally responsible for applicable customs duties, import taxes, and related fees imposed by their local authorities.

RHFORGE does not determine or control these charges.

We recommend contacting your local customs office if you need more information about import requirements or potential fees.

10. Lost, Missing, or Damaged Packages

If your package is missing, damaged, or shows an unexpected delivery status, please contact our customer support team.

Email: support@rhforge.com

Please provide:

  • Order number

  • Tracking number, if available

  • Description of the issue

  • Relevant photographs or supporting information, if applicable

Lost or Missing Packages

If tracking indicates that your package has been delivered but you have not received it, we recommend:

  1. Checking around your delivery location.

  2. Confirming whether a household member or authorized recipient accepted the package.

  3. Contacting the local shipping carrier or post office.

  4. Contacting RHFORGE customer support if the issue remains unresolved.

Our team will help review the available delivery information.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include clear photographs of the affected item and packaging, if available.

Verified product defects, incorrect items, or damage caused during shipment will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Important Delivery Information

Customers are responsible for providing accurate shipping and contact details.

To the extent permitted by applicable law, RHFORGE may not be responsible for unsuccessful delivery resulting from circumstances within the customer's control, including:

  • Incorrect or incomplete shipping addresses

  • Incorrect telephone numbers

  • Failure to provide required customs information

  • Failure to pay applicable import duties

  • Failure to collect packages within the carrier's designated period

  • Customer-authorized delivery to an unattended location

  • Customer-authorized delivery to a neighbor, reception area, or other designated location

If a package cannot be delivered because the customer has not completed required customs procedures or paid applicable import charges, a refund or replacement may not be available.

Packages reported as delivered but subsequently lost or stolen will be reviewed based on the delivery circumstances, available evidence, and applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

12. Contact Us

If you have questions about shipping, delivery estimates, tracking updates, or an existing order, our customer support team is happy to assist you.

RHFORGE Customer Support

Email: support@rhforge.com

Customer Service Hours:

Monday – Friday, 9:00 AM – 8:00 PM

During business hours, we aim to respond to inquiries as quickly as possible, usually within a few hours.

Messages received outside business hours, on weekends, or during holidays will generally be answered on the next business day.

Thank you for choosing RHFORGE.

WEAR YOUR STORY. WEAR RHFORGE.